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Human Resources Department – Crisis Planning
Does your organisation have departmental crisis plans? In a typical organisation there is a single crisis management plan and possibly a crisis communications plan. But even the latter is not really a plan for the communications department but more a...
Preparing for the Previous Crisis – take off the blinkers
‘Shutting the stable door after the horse has bolted’ A couple of years ago, I worked with a team of dedicated crisis and business continuity planners to prepare comprehensive plans for an international business. Everything was to be new: organisation, plans,...
Reflections on the IATA Risk and Insurance Management Conference 2022
London, 15-16 June 2022. IATA held its first Risk and Insurance Management Conference (RIM) since 2019. I was fortunate to attend. If you are reading this, you are probably in the field of crisis management or business continuity and you are considering ‘switching...
Personal Reflections on Incidents and Accidents
November 2013. Near St Mary’s, Alaska. Cessna 208B Grand Caravan In this occasional series, Jerry Allen of CrisisVR reflects on some of the incidents and accidents he has been involved in. Someone to talk to… December 2013. Stansted Airport, London. Gulfstream G550 A...
Reflections on Crisis Leadership
“Leaders in a crisis do not have to be happy about the decisions they make but they must be comfortable to take the decision” The Honorable George W. Bush (US President 2001 – 2009) If you browsed the last newsletter (17 February) or the associated blog post you will...
Emergency Exercises or Just Theatre?
A friend of mine once remarked that, for the trainer, training is a performance. Just as theatre, trainers need to prepare, practice, deliver and be ready for the critics! Maybe we should think of emergency exercises in the same way? After all, one of the most common...
Clear Communications – Who is Responsible?
A lessons-learned story; an experience of complex communications and why it is so important to consider both the experience of the speaker and that of the listener. Modern communication is accelerating. The way that we write continues to change as we adjust to the...
Aviation Crisis Management – Disconnected
This article considers some of the fundamental hurdles to achieving a unified approach to aviation crisis management. Recently, I assessed the results of a survey. In the process of updating its crisis plans, a major international airport group asked the operating...
Critical Decision Making – The NASA Way
NASA has experienced more than its share of crises. As a uniquely super-high-risk organisation, how does it manage those critical ‘Go or No-Go’ decisions to reduce the risk and avert the potential for crisis? What can business leaders and crisis management teams learn...
Business Continuity – Observations from Recent Programmes
CrisisVR has recently supported two companies with their business continuity programmes. What did we learn that can help other companies? Two large companies, both service-sector but completely different output, market and organisation. Both companies have a business...