What does a Crisis Management Team do?

Apr 24, 2021

The title of this newsletter may appear a little naïve. Everyone reading this of course knows what a CMT does, don’t we? Or maybe we know the ‘purpose’ or ‘mission’ of a CMT without digging deeper into its tasks.

Jerry was sorting through some of his old papers (yes, he keeps paper copies) last week and came across some draft scribblings titled, ‘CMT Generic Checklist’. Five pages of checklists that represent his years of experience, at that time, of numerous CMT activations.

We thought it might be useful to share a random but small selection from those lists. If one or more of those points make you think about your own CMT, then this is worthwhile. If you would like the full set of checklists, please join our newsletter distribution list and then drop us a note info@crisisvr.tech

  • Make an initial assessment based on available facts (facts!) – your first priority list is actions from facts, not from rumour
  • Order the activation, by duty staff, of pre-determined personnel and external agencies – do not delay this decision
  • All staff attending a CMT should come prepared for 72-hour duration and with everything they need (standard kit list)
  • Manage the incident in the time-zone of where it occurred. For international organisations, the timing convenience for briefings etc should always favour the local staff to where the incident occurred.
  • Release your initial media statements on all channels – say what you are doing, this is Crisis Communications not PR! (these statements should be pre-prepared in your Plan).
  • Determine the A-Z of company staff who may be directly or indirectly impacted – pull and centralize the records.
  • Do the same for customers, passengers, guests and visitors etc.
  • Isolate the direct response to the incident (crisis management) from the business continuity aspects caused by the incident.
  • Change your website to its pre-prepared emergency pages
  • Do not allow other agencies (police etc) to be the sole voice of the incident – you have your own reputation to protect
  • Remove credit restrictions on the cards of pre-determined response personnel
  • Determine incident expenditure projections – discuss with insurance broker
  • Secure and centralise company records for when the enquiry starts
  • Activate contingency plans for continuity of business (this is NOT business as normal, just a sign to your customers that you are resilient).

Training of CMT Members

CrisisVR delivers live, e-learning and online courses to support the preparation of CMT members for their response duties. Our courses are either generic, for the duties of the Team as a whole, or specific to certain functions. We recently delivered a course for the Admin Support function and we are preparing new courses for HR, Communications and other CMT roles.

If there are training courses you need, especially those that are usefully formatted as e-learning, let us know.

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