Special Assistance Team Member –
Supporting Families and Victims


Sometimes called Special Assistance, Carers, CARE or Support staff. These important, often voluntary staff provide the crucial personal interface between the Company and affected persons (victims, families, employees). Throughout this course we use the generic term ‘SAT’.

This course provides initial training for new SAT members and refresher training for others.

The core of the training is a chronological journey. Starting with preparation to travel, students will learn essential organisational disciplines and their role in the overall response to the incident. Students will develop the key skills required for assisting and supporting people during an emergency. Students will also learn about information management and self-care.

From the significant personal experience of the trainers combined with input from field-professionals in psycho-social support, this course will provide knowledge, core communication skills and an understanding of the vagaries of human emotions and needs in a crisis situation.

Virtual Reality Simulations

This e-learning course can be supplemented by Virtual Reality simulations that allow students to practice their interactions and enhance their soft skills. Optional VR modules, either pre-recorded or live meetings with expert role-players, are available on request. CrisisVR also offers traditional classroom SAT training by internationally experienced trainers.

Course Details and Pricing

  • The average time to complete the course is 2.5 hours of self-paced learning.
  • Fees for individual delegates start at £150, discounts are available for multiple delegates.
  • Corporate clients can benefit from unlimited access licences, company branding and customised material reflecting corporate policies and procedures.

CrisisVR has an exclusive partnership with Virtual Speech to provide the technical support that is required to provide cutting-edge and technical service support.

Using the Enrol Now button will take you to the Virtual Speech website.

"The Virtual reality really helps you to experience attitudes, emotions, places and situations that are difficult to replicate in normal training."

John Bailey – Experienced Crisis Communications Professional
Translate »